FAQs
 

FAQs

General

icon_expandLink1_nc.gifHow do I access the AP Archive portal?

icon_expandLink1_nc.gifCan I register for an AP Archive user account?

icon_expandLink1_nc.gifI've forgotten my user name and/or password. What should I do?

icon_expandLink1_nc.gifWhat Web browsers are supported?

icon_expandLink1_nc.gifWhy can't I see the video playing on the home page?

icon_expandLink1_nc.gifWhat information is migrated over from the original AP Archive portal?

icon_expandLink1_nc.gifHow do I view and/or update my user and site preference details?

icon_expandLink1_nc.gifHow do I access the folders that I created on the original AP Archive portal?

Using Licences

icon_expandLink1_nc.gifWhat types of licences are available?

icon_expandLink1_nc.gifWhy do I need a licence?

icon_expandLink1_nc.gifHow do I request a licence?

icon_expandLink1_nc.gifHow do I know what subscription or meter licences I have?

icon_expandLink1_nc.gifWhat products are available for subscriptions?

icon_expandLink1_nc.gifCan I request content that is not within my subscription?

icon_expandLink1_nc.gifHow can I see how many downloads are left on my metered licence?

icon_expandLink1_nc.gifI have reached the download limit of my metered licence. Can I still request footage?

icon_expandLink1_nc.gifCan I roll over my unused metered downloads to next month?

icon_expandLink1_nc.gifWhy is the My Deals page blank?

Searching for Stories

icon_expandLink1_nc.gifHow do I perform a basic search for stories?

icon_expandLink1_nc.gifHow do I perform an advanced search for stories?

icon_expandLink1_nc.gifHow do I search for content that is in my subscription?

icon_expandLink1_nc.gifWhat are AP Compilations?

icon_expandLink1_nc.gifHow do I access AP Compilations?

icon_expandLink1_nc.gifWhat is a Partner?

icon_expandLink1_nc.gifHow do I view content for a Partner?

Viewing Search Results

icon_expandLink1_nc.gifWhat can I do with my search results?

icon_expandLink1_nc.gifHow can I sort my search results?

icon_expandLink1_nc.gifI found an interesting story. How do I preview it?

icon_expandLink1_nc.gifI found footage that I like. How do I view a larger preview?

icon_expandLink1_nc.gifI narrowed my search results. Can I return to my previous search results?

icon_expandLink1_nc.gifHow do I share content with my colleagues?

icon_expandLink1_nc.gifCan I save the details from the search results?

icon_expandLink1_nc.gifHow can I determine whether a story is already added to a Clipbin?

icon_expandLink1_nc.gifCan I view all of my selected stories from a single page?

Using My Workspace

icon_expandLink1_nc.gifWhat is My Workspace?

icon_expandLink1_nc.gifHow do I access My Workspace?

icon_expandLink1_nc.gifHow do I create a Project?

icon_expandLink1_nc.gifHow do I create a Clipbin?

icon_expandLink1_nc.gifHow do I add a story to a Clipbin?

icon_expandLink1_nc.gifCan I move stories from one Clipbin into another Clipbin?

icon_expandLink1_nc.gifWhat can I do with a Project?

icon_expandLink1_nc.gifWhat can I do with a Clipbin?

Viewing Notifications

icon_expandLink1_nc.gifWhat is a notification?

icon_expandLink1_nc.gifHow do I access my notifications?

icon_expandLink1_nc.gifWhat types of notifications are available?

icon_expandLink1_nc.gifCan I turn off my notifications?

Using Project Collaboration

icon_expandLink1_nc.gifWhat is collaboration?

icon_expandLink1_nc.gifHow do I add a collaborator to a Project?

icon_expandLink1_nc.gifHow do I remove a collaborator from a Project?

icon_expandLink1_nc.gifWhere can I view comments?

icon_expandLink1_nc.gifHow do I add a comment to a Project or story?

icon_expandLink1_nc.gifHow do I remove a comment from a Project or story?

icon_expandLink1_nc.gifHow do I know when a new comment is added to a shared Project?

icon_expandLink1_nc.gifCan I share stories or Clipbins with a non-registered AP Archive user?

icon_expandLink1_nc.gifCan I turn off comment notifications?

icon_expandLink1_nc.gifHow do I show or hide all comments?

Requesting Footage

icon_expandLink1_nc.gifHow do I request footage?

icon_expandLink1_nc.gifHow do I request only a portion of the story's footage?

icon_expandLink1_nc.gifHow long are my downloads made available?

icon_expandLink1_nc.gifHow do I request footage for my subscription licence?

icon_expandLink1_nc.gifHow do I request footage for my meter licence?

icon_expandLink1_nc.gifHow do I request footage if I don't have a subscription or meter licence?

icon_expandLink1_nc.gifWhat happens when I request footage that exceeds the download limit of my meter licence?

icon_expandLink1_nc.gifWhat happens when I request footage for stories that are not in my subscription?

icon_expandLink1_nc.gifWhat is the difference between a screener request and a master request?

icon_expandLink1_nc.gifWhat are the different ways that I can receive a requested story?

icon_expandLink1_nc.gifHow can I check the status of my requests?

icon_expandLink1_nc.gifI've made dozens of requests. How do I filter my Order History list?

icon_expandLink1_nc.gifWhy was my request denied?

Declaring Story Usage

icon_expandLink1_nc.gifWhat is usage?

icon_expandLink1_nc.gifHow do I declare usage?

icon_expandLink1_nc.gifDo I need to declare usage for subscription or metered downloads?

icon_expandLink1_nc.gifI downloaded footage, but did not use it. Do I still need to declare usage?

icon_expandLink1_nc.gifI've already declared the usage. Why can't I update it?

Contacting Support

icon_expandLink1_nc.gifHow do I contact Customer/Sales Support?

icon_expandLink1_nc.gifHow can I comment on the documentation?