1. Nametag of Malaysia Airlines flight attendant Dora Shahila Kassim
2. Set up shot of Hasnah Mohammad Yusof, Dora's mother
3. SOUNDBITE (English) Hasnah Mohammad Yusof, 72, Dora's mother:
"I don't feel like she (Dora) is no longer, you know...I'm just...every morning I was hoping that she will be at the gate there."
4. Framed certificate on shelf
5. Dora's name on certificate
6. Cutaway of Dora's mother
7. SOUNDBITE (English) Hasnah Mohammad Yusof, 72, Dora's mother:
"Its bad for me to think that way (that Dora is still alive), isn't it? But I just can't help it because there was no real farewell for her from me and I couldn't hug her for the last time and I couldn't see her for the last time also."
8. Various of Dora's daughter, Nur Diyana
9. Dora's nametag
10. Nur Diyana on her mother's bed
11. SOUNDBITE (English) Nur Diyana Yazeera, 16, Dora's daughter
"I grew up without a dad and my mom was my dad as well. she was my best friend. I was close to her, now that she's not with me, it's hard to cope with that."
12. Family photos
13. Close of family photo showing Dora with Nur Diyana as a toddler
14. Various of family photo showing Dora, her daughter and relatives
15. Dora's last photo with her daughter Nur Diyana
16. SOUNDBITE (English) Nur Diyana Yazeera, 16, Dora's daughter:
"Personally for me, I haven't had any closure because I haven't had a proper goodbye and I haven't seen her body and I didn't get to see her before she was buried so I think no closure for me."
17. Various of bag with Dora's picture inside
Kuala Lumpur International Airport - 11 July 2015
18. Screen at the airport, reading (Malay) "MH17 Tragedy Remembrance Ceremony, 11th July 2015 Bunga Raya Complex KLIA"
19. From left: Dora's sister Darlina Kwan, Nur Diyana and Dora's mother Hasnah
20. Wide of stage, flags of various countries being held by troops
21. Officials arriving with Dora's family in background
22. Nur Diyana laying her head on Darlina's shoulder
Uncertainty and agonising waiting are still woven into the fabric of life for many relatives of the victims of last year's Malaysia Airlines crash in eastern Ukraine, a year after the incident.
The families of the 298 people killed when MH 17 was brought down on July 17, 2014 are still awaiting conclusive answers to their questions about the crash: Who brought down the plane? Will the perpetrators ever face justice? Why was the Boeing 777 flying over a war zone where just three days earlier an Antonov-24 military transport plane was blown out of the sky?
In Malaysia, family members of Dora Shahila Kassim are still coming to grips with the tragic event.
Dora was the Chief stewardess on board the flight.
For her mother, Hasnah Mohammad Yusof, moving forward has been very difficult.
"Its bad for me to think that way (that Dora is still alive), isn't it? But I just can't help it because there was no real farewell for her from me and I couldn't hug her for the last time," she says, fighting back tears.
Dora, a single mother, also left behind a teenage daughter, Nur Diyana Yazeera, who is 16 years old and currently studying at a boarding school.
Diyana hugs a pillow and sobs as she recalls growing up with her divorcee mother.
"I grew up without a dad and my mom was my dad as well. she was my best friend. I was close to her, now that she's not with me, its hard to cope with that," says the teen.
The Malaysian government held a remembrance ceremony in tribute to the crash victims last Saturday at Kuala Lumpur airport, which was attended by the families.
The families of the victims will also gather on Friday in the Netherlands.
Among them will be relatives of Dora, who will fly in from Kuala Lumpur.
A Dutch-led criminal investigation into the crash is expected to be completed by the end of the year.